super11 Privacy Policy —
Your Data, Handled
with Respect

01 Data Controller Identity

The data controller responsible for your personal data on the super11 platform is super11, operating the website located at super11.pro. References to "super11", "we", "us", or "our" in this Privacy Policy refer to this data controller.

This Privacy Policy applies to all personal data collected by super11 in connection with your use of the platform, including registration, gameplay, deposits, withdrawals, bonus participation, customer support interactions, and account management activities.

If you have any questions regarding this Privacy Policy or the way super11 handles your personal data, please contact us at [email protected] (plain text — not a clickable link) or via Live Chat on the platform.

02 Data We Collect

Super11 collects personal data from you through several channels:

Data you provide directly:

• When you register a super11 account: name, date of birth, email address, Pakistani mobile number, and chosen username.
• When you complete KYC verification: CNIC or passport number, address, and copies of identity documents.
• When you make deposits or withdrawals: Easypaisa account details, JazzCash wallet reference, or bank account information sufficient to process the transaction.
• When you contact super11 support: the content of your messages, screenshots, and any supporting documents you provide.
• When you participate in promotions or surveys: responses, preferences, and any information you voluntarily share.

Data collected automatically:

• Technical data including your IP address, device type, operating system, browser type and version, and screen resolution — collected when you access the super11 platform.
• Usage data including which games you play, how long your sessions last, your bet amounts, your bonus activity, and your navigation paths through the platform.
• Cookie and tracking data as described in Section 9 of this Policy.

03 How We Use Your Data

Super11 uses your personal data for the following specific purposes:

• Account creation and management: to register your account, authenticate your logins, and maintain your account in good standing.
• Identity and age verification: to confirm that you are aged 18 or over and that the identity information on your account is accurate, as required by our responsible gaming and anti-money laundering obligations.
• Payment processing: to process PKR deposits to your super11 account and PKR withdrawals to your verified payment method (Easypaisa, JazzCash, or bank), and to maintain accurate financial records.
• Game provision and platform operation: to deliver the games, sports betting markets, live dealer tables, and jackpot products you access through your super11 account.
• Bonus and promotion administration: to credit bonuses, track wagering progress, apply promotional credits, and ensure bonus terms are fairly applied to your account.
• Fraud and AML prevention: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct.
• Responsible gaming: to monitor your gameplay patterns for signs of problem gambling behaviour and to apply any responsible gaming tools (deposit limits, self-exclusion, etc.) you have activated on your account.
• Customer support: to respond to your queries, resolve disputes, and investigate complaints.
• Marketing communications: to send you promotions, bonus offers, and platform news — only where you have given your consent and only until you withdraw that consent.
• Platform improvement: to analyse usage patterns and technical performance data in aggregate form to improve the super11 platform and user experience.

04 Legal Basis for Processing

Super11 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations to you under the super11 Terms & Conditions — including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations — including KYC identity verification, age verification, anti-money laundering record-keeping, and fraud reporting obligations.
• Legitimate interests: Processing necessary for purposes that are in the legitimate interests of super11, provided these interests are not overridden by your fundamental rights — including fraud detection, platform security, and aggregate analytics for service improvement.
• Consent: Processing based on your freely given, specific, and informed consent — specifically, the sending of marketing communications. You may withdraw your consent at any time by updating your preferences in account settings or by contacting super11 support.

05 Data Sharing with Third Parties

Super11 does not sell your personal data to any third party. We share personal data with third parties only in the following limited circumstances:

• Payment providers: Easypaisa, JazzCash, HBL, UBL, MCB Bank, Meezan Bank, and other payment processors receive the transactional data necessary to process your PKR deposits and withdrawals. Each payment provider operates under their own privacy policy and data security standards.
• Game providers: Studios such as Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, and Ezugi receive only the technical session data (a pseudonymous player identifier, bet amounts, and game session IDs) necessary to operate the games you play. Game providers do not receive your name, CNIC, email address, or payment details.
• KYC verification services: Third-party identity verification providers receive copies of your identity documents solely for the purpose of verifying your identity. These providers are bound by strict data handling agreements with super11.
• Fraud and AML compliance: Super11 may share data with fraud prevention agencies, financial intelligence units, or law enforcement authorities where required by law or where we have a reasonable suspicion of criminal activity.
• IT infrastructure providers: Cloud hosting, content delivery, and platform infrastructure providers have access only to encrypted data and are bound by data processing agreements with super11.

06 International Data Transfers

Some of the third parties with whom super11 shares data (including game providers and infrastructure providers) may process personal data on servers located outside Pakistan. Where such international transfers occur, super11 takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required in Pakistan.

These safeguards may include data processing agreements incorporating standard contractual clauses, transfers to entities certified under recognised data protection frameworks, or transfers to jurisdictions that offer an adequate level of data protection by applicable determination.

You may request information about the specific safeguards applicable to any international transfer of your data by contacting super11 support at [email protected].

07 Data Retention Periods

Super11 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status on super11.
• KYC and identity documents: Retained for a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years after the transaction date.
• Customer support communications: Retained for 3 years from the date of the last communication in a support thread, unless the matter involves a live dispute or regulatory inquiry.
• Marketing consent records: Retained for as long as your consent is active, and for 3 years after consent is withdrawn (as evidence that the consent was properly managed).
• Technical and usage logs: Typically retained for 12 months, after which they are anonymised or deleted.

Upon account closure, super11 will delete or anonymise all personal data not subject to a legal retention obligation within 90 days, subject to the retention periods stated above.

08 Security Measures

Super11 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all platform pages and API connections;
• Encryption of sensitive data fields (including CNIC numbers and payment references) at rest in the super11 database;
• Two-factor authentication options for player accounts and mandatory multi-factor authentication for all super11 staff with access to player data;
• Strict role-based access controls — only personnel with a documented operational need may access player data;
• Regular external security audits and penetration testing;
• Comprehensive logging and alerting on all access to sensitive data systems;
• Segregated network architecture to isolate player data systems from other systems.

Notwithstanding these measures, no system is completely secure. Super11 cannot guarantee that unauthorised third parties will never be able to defeat our security measures. Players are encouraged to use a strong, unique password on their super11 account and to enable two-factor authentication as an additional layer of protection.

09 Cookies & Tracking Technologies

Super11 uses cookies and similar tracking technologies to operate the platform, maintain your login session, and analyse how the platform is used. The following categories of cookies are used on super11:

• Strictly necessary cookies: Essential for the platform to function — including session authentication cookies that keep you logged in while you navigate between pages. These cookies cannot be disabled without breaking the platform.
• Functional cookies: Used to remember your preferences, such as your preferred language setting, notification preferences, and responsible gaming tool settings.
• Analytics cookies: Used to collect aggregate, anonymised data about how players use the super11 platform — which pages are visited, which games are most popular, and where technical errors occur. This data helps super11 improve the platform.
• Security cookies: Used for fraud detection and account security — for example, to detect whether the same browser is attempting multiple login attempts with different credentials.

Super11 does not use advertising or third-party retargeting cookies. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will prevent normal platform use.

10 Your Privacy Rights

As a super11 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the super11 support team via Live Chat or email at [email protected]. Super11 will respond to all requests within 30 days:

• Right of access: You may request a copy of all personal data super11 holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies.
• Right to restrict processing: You may request that super11 restrict processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to data portability: You may request that super11 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another controller.
• Right to object: You may object to processing of your data where super11 relies on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: Where super11 processes your data based on consent (e.g., for marketing communications), you may withdraw that consent at any time with immediate effect on future processing.

Please note that some of these rights are qualified — for example, the right to erasure does not apply where super11 has a legal obligation to retain records. Super11 will explain any applicable limitations when responding to your request.

11 Marketing Communications

Super11 sends promotional communications — including bonus offers, reload promotions, tournament invitations, and platform news — only to players who have given their explicit consent to receive such communications at the time of registration or subsequently through account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in your super11 account settings;
• Clicking the unsubscribe link in any super11 marketing email;
• Contacting super11 support via Live Chat or at [email protected].

Withdrawal of marketing consent takes effect within 5 business days. Transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts) are sent regardless of marketing consent status and cannot be opted out of, as they are essential account communications.

12 Children's Privacy

Super11 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If super11 discovers or is informed that a player is under 18, all data associated with that player's account will be deleted without delay and any associated winnings will be voided.

If you believe that a person under the age of 18 has registered a super11 account or that your child has accessed the platform, please contact super11 support immediately at [email protected] so that appropriate action can be taken.

13 Changes to This Privacy Policy

Super11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will notify registered players by email and by displaying a prominent notice on the platform for at least 7 days before the changes take effect.

The effective date at the top of this Privacy Policy will be updated each time changes are made. The most current version of this Privacy Policy is always available at super11.pro/privacy-policy. Your continued use of the super11 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the updated Policy.

14 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way super11 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 via the chat widget on the super11 website. Responses typically within 2 minutes.
• Email: [email protected] (plain text — not a clickable link). Responses to privacy requests within 5 business days for standard queries, and within 30 days for formal data subject access requests.
• WhatsApp Support: Available 24/7. Contact details available on the super11 website.

When submitting a data rights request, please include your registered email address, username, and a brief description of your request. Super11 may need to verify your identity before processing certain data requests, to ensure that data is not disclosed to an unauthorised party.